Federal Tax Ombudsman (FTO) has established a specialized “Diplomatic Grievance Redressal Cell,” providing foreign diplomats stationed in the country a dedicated channel to address tax-related issues involving the Federal Board of Revenue (FBR).
The new cell was officially inaugurated at the FTO Secretariat in Islamabad on Friday, April 11, 2025. Described as a landmark initiative, it mirrors the structure of the FTO’s existing successful cell designed for Overseas Pakistanis. The primary goal is to offer the diplomatic community a formal platform to resolve disputes and tackle instances of potential tax maladministration.
Federal Tax Ombudsman, Dr. Asif Mahmood Jah, served as the chief guest at the launch event. In his address, Dr. Jah spoke of his long-term commitment to assisting diplomats, noting an increase in tax-related complaints from embassies. He emphasized that this new cell would provide a transparent and efficient mechanism to handle such concerns.
The inauguration ceremony was hosted by Almas Ali Jovindah, who leads the new Diplomatic Grievance cell and also serves as Legal & Media Advisor to the FTO. Panelists included Dr. Jah, Advisor Customs Dr. Arslan Subuctageen, and FTO Registrar Muhammad Khalid Javed. Representatives from numerous embassies and international organizations attended the event.
Mr. Jovindah outlined the cell’s objectives, focusing on building trust with diplomatic missions, enhancing transparency in resolving grievances, assigning dedicated liaison officers for smoother communication, ensuring priority handling of cases, and providing clear updates on progress.
Officials also provided practical information relevant to diplomats. Dr. Arslan Subuctageen clarified customs regulations concerning the import of duty-free vehicles, including conditions for disposal and applicable duties. Muhammad Khalid Javed explained procedures related to sales tax, such as obtaining zero-rating on goods and services, and exemptions available under the Federal Excise Act, 2005.
The event concluded with a question-and-answer session, and attendees received the FTO’s newly published “Manual on Taxpayers’ Rights.”
In his closing remarks, Dr. Jah encouraged diplomats to make full use of the new facility. “We encourage all diplomats to approach us with their grievances,” he stated, reaffirming the FTO’s commitment to protecting their rights and ensuring prompt resolution of any issues involving tax authorities.
